Linden Homes’ latest national promotion has strengthened the company’s continuing commitment to delivering excellence in customer service.
The focus on quality has been intensified by the appointment of Emma-Jane Rice to National Customer Service Director, following her recruitment to the award-winning top five housebuilder last year at manager level.
With 14 years’ industry experience in similar roles at national and regional level, she is further progressing The Linden Way –a company-wide initiative launched in March 2013 to unify standards of excellent service and best practice all the way through from planning to build-finishing and sales to after-care.
She is also steering the standardisation of Linden Homes’ customer service IT management system across its regions, which aims to more effectively support buyers during the first two years following occupation.
Emma-Jane, who lives in Bath, is based in the Linden Homes Thames Valley regional office and reports directly to Linden Homes Group Managing Director Andrew Richards.
She said: “My promotion is further commitment and recognition by Linden Homes of the importance they place on ensuring a consistent customer journey and satisfaction – for our buyers, but also the people we work with. Working together we can achieve an even better experience for our customers, with enhanced job satisfaction and pride in what we do.
“We need to ensure that we have the right systems and practices in place consistently throughout the group in order to achieve this. We’re well on the way.”
Linden Homes Group Managing Director Andrew Richards said: “Over the last 18 months Emma has led the implementation of The Linden Way with great drive and professionalism, which is already showing encouraging results.
“Whilst these initial changes have delivered considerable enhancements to the business, we need to make further improvements in order to achieve superior levels of customer service across the Group.”
For further information, contact Claire McCowan or Emma Cox at Remarkable Group on 01962 893893.
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