Our business is renowned for the quality of its homes and the level of service we provide to customers to ensure their new home and the buying experience is everything they expect and more.
Staff based in Bristol were recently approached by one homebuyer shortly after he moved into his new home at Great Western Dockyard in Bristol. While pleased with his new home, he was concerned about some minor marks he had since discovered.
Understanding that every detail is a major issue for our customers, customer service staff immediately arranged for the issues to be rectified and checked in consultation with the home owner – ensuring he could fully enjoy his new home without being inconvenienced by the repair works.
The home owner was especially pleased with the immediate response he received and the level of care taken to rectify the issues to his satisfaction, and provided the team with a sizable fruit basket as a thank you for their efforts.
Emma Warden-Nevins, Linden Homes Western’s customer service Mmnager, said: “We always go the extra mile to ensure our home owners have nothing but a positive buying experience and a quality new home to enjoy. No detail or issue is too small for us to address to ensure we achieve this. However, it was lovely to have our efforts in addressing this owner’s concerns recognised in such a way.”
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